Shipping & Returns
At LICA Clothing Shop, we strive to make your shopping experience as seamless as possible. Whether you’re shopping for the latest bikini sets, swimdresses, or casual tees, we want you to feel confident in your purchase. Below, you’ll find detailed information about our shipping and returns policies.
Shipping Information
We offer two shipping options to cater to your needs:
- Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is shipped.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging with all tags and accessories.
- Accompanied by a receipt or proof of purchase.
Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned or exchanged:
- Bikini Sets
- Bikini Tops
- Swimdress Sets
- Swimdress Tops
Returns & Exchanges Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. We will provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories. Include the RAN on the outside of the package.
- Ship Your Item: Send the package to the following address: LICA Clothing Shop
4313 Fidler Drive
San Antonio, US 78233
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you need to exchange an item, please indicate the desired size or color in your email. We will process the exchange once the returned item is received and inspected. Please note that exchanges are subject to availability.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #12345
Body:
Dear LICA Clothing Shop,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: #12345
Item(s) to Return/Exchange: [List the items]
Reason for Return/Exchange: [Provide a brief explanation]
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
Contact Us
If you have any questions about our shipping or returns policy, please contact us at [email protected]. Thank you for shopping with LICA Clothing Shop!