Frequently Asked Questions (FAQ) – LICA Clothing Shop
Welcome to LICA Clothing Shop! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
1. What types of products does LICA Clothing Shop offer?
We specialize in trendy and comfortable swimwear and casual apparel. Our product range includes Bikini Sets, Bikini Tops, Swimdresses, Tankini Sets, Shorts, Tees, and more. Whether you’re looking for beachwear or everyday outfits, we’ve got you covered!
2. Are your products available in all sizes?
Yes, we offer a wide range of sizes to cater to different body types. Please refer to the size chart available on each product page to find the perfect fit for you.
3. Do you offer plus-size options?
Yes, we have a selection of plus-size options available. Check out our product pages for more details.
Shipping & Delivery
1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, delivery times vary based on the shipping method you choose:
- Standard Shipping: 10-15 business days via DHL or FedEx ($12.95).
- Free Shipping: 15-25 business days via EMS (for orders over $50).
2. Do you ship internationally?
Yes, we ship worldwide! However, we currently do not ship to Asia and a few remote areas due to logistical constraints. If you’re unsure whether we deliver to your location, please contact us.
3. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor the progress of your delivery in real-time.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be in their original condition with all tags attached. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return. We’ll guide you through the process.
3. Will I be refunded for the shipping cost?
Shipping costs are non-refundable. However, if you received a defective or incorrect item, we will cover the return shipping costs.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure.
3. Can I create an account on your website?
Yes, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process. You can create an account during the checkout process or by visiting our Account page.
Customer Service
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We’re here to assist you with any questions or concerns you may have.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (CST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing LICA Clothing Shop! We’re committed to providing you with a seamless shopping experience. If you have any further questions, don’t hesitate to reach out to us.